Terms of Service

Last updated: January 2024

Please read these terms carefully before using ColdCraft.

Agreement to Terms

By accessing or using ColdCraft ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

ColdCraft is operated by ColdCraft, Inc. ("Company," "we," "our," or "us"). These Terms apply to all visitors, users, and others who access or use the Service.

Service Description

ColdCraft is an AI-powered platform that helps users generate cold email sequences for business development and marketing purposes. Our Service includes:

AI-generated email content and sequences
Email campaign management tools
Recipient list management
Email sending capabilities

User Accounts and Responsibilities

Account Creation

You must provide accurate and complete information
You are responsible for maintaining account security
You must be at least 18 years old to use the Service
One person or entity may not create multiple accounts

Account Security

Keep your password secure and confidential
Notify us immediately of any unauthorized access
You are responsible for all activities under your account

Acceptable Use Policy

Prohibited Uses

You may NOT use ColdCraft to:

Send spam, unsolicited, or illegal communications
Harass, abuse, or harm others
Distribute malware, viruses, or harmful content
Violate any laws or regulations
Infringe on intellectual property rights
Impersonate others or provide false information
Attempt to gain unauthorized access to our systems
Send emails without proper consent from recipients

Required Compliance

Follow CAN-SPAM Act and similar regulations
Obtain proper consent before emailing recipients
Include accurate sender information and unsubscribe links
Respect unsubscribe requests promptly
Comply with GDPR and other privacy laws

Billing and Payments

Subscription Plans

Free Plan: Limited credits with basic features
Pro Plan: $19/month for unlimited usage

Payment Terms

Payments are processed securely through Stripe
Subscriptions automatically renew monthly
You can cancel anytime without penalties
Refunds are handled on a case-by-case basis
Price changes will be communicated 30 days in advance

Cancellation

You may cancel your subscription at any time through your account settings. Cancellations take effect at the end of the current billing period.

Intellectual Property Rights

Our Rights

ColdCraft and its original content, features, and functionality are owned by ColdCraft, Inc. and are protected by international copyright, trademark, and other intellectual property laws.

Your Content

You retain ownership of content you create and upload
You grant us license to use your content to provide the Service
You are responsible for ensuring you have rights to all content you upload
AI-generated content may be used to improve our models

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms.

Data Security

We implement industry-standard security measures
Data is encrypted in transit and at rest
Regular security audits and monitoring
Incident response procedures for data breaches

Disclaimers and Limitations

Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service. Maintenance, updates, or technical issues may cause temporary disruptions.

AI-Generated Content

While our AI produces high-quality content, you are responsible for reviewing and approving all communications before sending. Results may vary based on input and usage.

Limitation of Liability

ColdCraft's liability is limited to the amount paid for the Service in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

Termination

By You

You may terminate your account at any time by contacting support or using account settings.

By Us

We may terminate or suspend your account for:

Violation of these Terms
Illegal or harmful activities
Non-payment of fees
Extended inactivity

Effect of Termination

Upon termination, your access to the Service will cease immediately. We may retain certain information as required by law or for legitimate business purposes.

Changes and Contact Information

Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or service notification at least 30 days before taking effect.

Governing Law

These Terms are governed by the laws of California, United States, without regard to conflict of law provisions.

Contact Us

Questions about these Terms? Contact us:

Email: legal@coldcraft.co.in

Address: 123 Business Street, San Francisco, CA 94105

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